DELIVERY & RETURNS
DELIVERY
RETURNS, DAMAGED OR DEFECTIVE ARTWORK
Every canvas is carefully produced and packaged for delivery. However, if your artwork arrives damaged or there is an issue with the printing or production of the canvas, please contact Photos for Good as soon as possible.
To help us assess the issue, we may ask you to provide clear photographs of the artwork, packaging and any visible damage or printing defect. We will review the information with our production and delivery provider to determine the appropriate resolution.
Where the artwork has been confirmed as damaged in transit or has a confirmed printing or production defect, the canvas will be replaced at no additional cost to you.
In most cases, the damaged artwork will not need to be returned. However, where a return is reasonably required for assessment or other purposes, we will advise you of the arrangements. Please do not dispose of the artwork or packaging until we have confirmed it is not required.
CHANGE OF MIND
Because each canvas is produced specifically to order, we are unable to accept returns simply because you have changed your mind or selected an incorrect size.
For this reason, please carefully check the available sizes and measure your wall space before placing your order. The View on a Wall images are provided as an approximate representation only — actual room dimensions and proportions will vary, so please measure your available wall space carefully before selecting a canvas size.
OUR COMMITMENT
We want you to be completely happy with your canvas. If there is a genuine problem with the quality of the canvas or it has been damaged during delivery, please contact us and we will work with you to resolve the issue.
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